Academic Program Review

ACADEMIC YEAR	2014-2015	Basic Skills Transfer Career Technical Education (CTE)
PROGRAM	Pharmacy Technician
DESCRIPTION/PURPOSE	Prepare completers for eligibility for CA State Licensure as a Pharmacy Technician, for the national certification exam and for entry level employment as a Pharmacy Technician
DIVISION	Health and Sciences
DEPARTMENT	Nursing and Allied Health
SUBMITTED BY:	Susan Carreon

INSTITUTIONAL GOAL 1	INSTITUTIONAL GOAL 2	INSTITUTIONAL GOAL 3	INSTITUTIONAL GOAL 4
INSTITUTIONAL MISSION AND EFFECTIVENESS – The College will maintain programs and services that focus on the mission of the College supported by data-driven assessments to measure student learning and student success. 1.1 Develop systems and procedures that establish the mission of the college as the central mechanism for planning and decision making. 1.2 Develop an institutional score card to assess student learning that drives integrated planning and resource allocation. 1.3 Develop systems and procedures to ensure that the college maintains a collegial and self-reflective dialogue that improves effectiveness. 1.4 Develop systems that are inclusive, cyclical, and understood by all stakeholders.	STUDENT LEARNING PROGRAMS AND SERVICES – The College will maintain instructional programs and services which support student success and the attainment of student educational goals. 2.1 Ensure that all instructional programs, regardless of location or means of delivery, address and meet the current and future needs of students. 2.2 Review program learning outcomes annually (or biennially) to assure currency, improve teaching and learning strategies, and raise student success rates. 2.3 Ensure that all Student Services programs, regardless of location or means of delivery, address and meet the current and future needs of students. 2.4 Ensure that all Student Services programs engage in a process of sustainable continuous quality improvement by annual review of Service Area Outcomes, and annual Program Review. 2.5 Ensure that the Library meets as closely as possible that “Standards of Practice for California Community College Library Faculty and Programs” of the Academic Senate for California Community Colleges. 2.6 Ensure that instructional labs continue to collaborate in sharing financial and human resources, thus maintaining continuous quality improvement.	RESOURCES – The College will develop and manage human, technological, physical, and financial resources to effectively support the College mission and the campus learning environment. 3.1 Develop and implement a resource allocation plan that leads to fiscal stability. 3.2 Implement a robust technological infrastructure and the enterprise software to support the college process. 3.3 Build new facilities and modernize existing ones as prioritized in the facility master plan. 3.4 Design and commit to a long-term professional development plan. 3.5 Raise the health awareness of faculty, staff, and students.	LEADERSHIP AND GOVERNANCE – The Board of Trustees and the Superintendent/President will establish policies that assure the quality, integrity, and effectiveness of student learning programs and services, and the financial stability of the institution. 4.1 Review all Board policies annually to ensure that they are consistent with the College mission statement, that they address the quality, integrity, and effectiveness of student learning programs and services, and that they guard the financial stability of the institution. 4.2 Maintain a clearly defined Code of Ethics that includes appropriate responses to unprofessional behavior. 4.3 Ensure that the Board of Trustees is informed and involved in the accreditation process. 4.4 Ensure that processes for the evaluation of the Board of Trustees and the Superintendent/President are clearly defined, implemented, and publicized. 4.5 Establish a governance structure, processes, and practices that guarantee that the governing board, administration, faculty, staff, and students will be involved in the decision making process.

I. INSTITUTIONAL GOALS

II. PROGRAM GOALS

PAST – EVALUATION OF PREVIOUS CYCLE OBJECTIVES/PROGRAM GOALS (SET IN PREVIOUS YEAR)

List your previous objectives/goals and associated Institutional Goals. All program goals must address at least one of the institutional goals.

1	PAST PROGRAM GOAL #1	INSTITUTIONAL GOAL(S) (Select one primary goal.)
Identify Program Goal and Budget request, if any, from the Program Review completed in 2013-2014 (Section II C): Conduct Graduate Follow-up to assess employment and State Licensure	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Met	Partially Met	Not Met
Describe how this program goal increased student achievement and/or program effectiveness in 2014-2015: A brief graduate follow-up survey using Survey Monkey was developed but has not been implemented. Implementation is planned as a goal for 2014-2015 When the program gets real-time data about student employment and feedback from students about their educational experiences we will be able to make decisions about needed changes to improve the program

2	PAST PROGRAM GOAL #2	INSTITUTIONAL GOAL(S) (Select one primary goal.)
Identify Program Goal and Budget request, if any, from the Program Review completed in 2013-2014 (Section II C): Develop an externship experience for students in local pharmacies	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Met	Partially Met	Not Met
Describe how this program goal increased student achievement and/or program effectiveness in 2014-2015: Not met due to lack of faculty to develop/teach and lack of funding to support additional course. The one faculty member has since learned of a “virtual pharmacy “ software program that could provide more realistic learning for students.

PRESENT – DATA ANALYSIS AND PROGRAM HEALTH – ACCREDITATION

Summarize and analyze all disaggregated data by day, evening, gender, ethnicity, and distance education. Narrative only. Submit electronic excel file with graphs or trend data.

Enrollment and Fill Rates

Discuss the trends in enrollment and fill rate for each program by day and evening at the program level.

This is a 6 course program where courses do not need to be taken in sequence except that AHP108,125 and 140 require the pre-requisite of AHP 100. This is a part-time program offered in evenings. Course completion rates have ranged from 78% to 100% but success rates have been slightly less- 50% to 96%, with the trend being significantly higher since 2012. Most courses consistently fill at over cap, especially very recently. Students who complete all courses are eligible to obtain state Licensure through the California Board of Pharmacy. Graduates are also eligible to apply for National Certification through the Pharmacy Technician Certification Board.

Productivity

What are the trends in productivity?

The productivity for this program has increased in recent years and has been over 525 except for one semester (spring 2014) since Fall of 2012. Since then productivity has ranged from 477 to 549. There is a slight decrease in productivity in spring semesters as compared to fall.

Success and Retention

Discuss the success and retention rates by day, evening (extended day), and online classes in each program and identify gaps.

This is a part-time program with all classes offered in the evenings. Success rates range from 96%, with the current trend significantly higher. Completion rates range from 71% to 100%, with the current trend significantly higher.

Success and Retention by Ethnicity

Discuss the success and retention rates by demographic diversity of students.

The numbers are too small to evaluate success and retention by ethnic groups. By far, the majority of students are Hispanic

Degrees and Certificates

Discuss the trends in the number of degrees and/or certificates awarded.

This program offers a Certificate or an Associate degree. The numbers for both are very small. Based upon anecdotal information related to the numbers of State Licensure applications processed, we know that those who qualify for certificates and degrees do not always apply for them at the college. The faculty has recently been making more effort to encourage students to apply but the college process takes some effort and needs to be looked at to simplify the effort for students. Numbers for degrees and certificates for spring 2014 were significantly increased- most likely due to instructor motivation.

Program Changes

What program changes, if any, do you expect to have a positive effect on students?

An externship experience or a reality-based software for students to have a more realistic pharmacy experience in the final course would help students be more successful on the job and may help with job seeking at the completion of the program. Obtaining feedback and employment data by graduate surveys will improve the program and ensure its continued viability.

Summarize revisions, additions, deletions, and alternate delivery methods to courses and/or program based on the last program review.

This program has not had the resources to develop a needed externship experience for students and a request for computer software that could approximate a reality based pharmacy experience has not been approved for funding. This will continue to be a goal for 2015-2016.

Evaluate the program’s viability by addressing program completion, size (FTES), projections (growing/stable/declining), and quality of outcomes.

This is a strong program with high student demand. Success, completion, and retention rates are high in recent years.

It is difficult to accurately evaluate whether the Pharmacy Technician program at Imperial Valley College meets a labor market demand. Employment trends for this field are derived from a variety of sources and there is a need for more current information from graduate surveys and surveys of potential employers.
C. FUTURE – LIST OF “SMART” (SPECIFIC MEASURABLE ATTAINABLE RELEVANT TIME-LIMITED) PROGRAM OBJECTIVES FOR NEXT ACADEMIC YEAR TO ADDRESS PROGRAM IMPROVEMENT, GROWTH, OR UNMET NEEDS/GOALS. ALL PROGRAM GOALS MUST ADDRESS AT LEAST ONE OF THE INSTITUTIONAL GOALS.

FUTURE PROGRAM GOALS (Describe future program goals. List in order of budget priority.) You are not required to list 3 goals. Only list/identify goals that are viable in one year’s time or can be carried over a number of program cycles.	INSTITUTIONAL GOAL(S) (Select one primary institutional goal)
1	2015-2016 PROGRAM GOAL #1 Budget Priority #1	INSTITUTIONAL GOAL(S)
Identify Future Global Goal: Enhance Student learning via realistic job related student experience	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Objective: Incorporate use of e-learning technology to reflect real life pharmacy experiences
RESOURCE PLAN (Check all that apply.)
Facilities Marketing Technology Professional Development Staffing
Task(s)
Purchase “ Virtual Pharmacist” software for use in AHP140 (PHT 140)
Timeline: Spring 2015
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify) State Block grant	$7,000______________
Implement “Virtual Pharmacist” in 140 class
Timeline: Spring 2016
How will this objective be measured? Students completing PHT140 will evaluate use of software and degree of enhancement in preparing for real world. Also employed graduates will be asked to evaluate the effectiveness of software.
How will the completion of tasks identified improve student/program success? Use of this software should improve student preparation for the real world pharmacy setting and enhance employability and success on the job.
Who are the responsible party(ies) and assigned user(s)? Susan Carreon/ Cynthia Ramirez
FUTURE PROGRAM GOALS (Describe future program goals. List in order of budget priority.) You are not required to list 3 goals. Only list/identify goals that are viable in one year’s time or can be carried over a number of program cycles.	INSTITUTIONAL GOAL(S) (Select one primary institutional goal)
2	2015-2016 PROGRAM GOAL #2 Budget Priority #1	INSTITUTIONAL GOAL(S)
Identify Future Global Goal: Improve assessment of program Viability	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Objective: Develop more accurate methods for obtaining labor market and employment data
RESOURCE PLAN (Check all that apply.)
Facilities Marketing Technology Professional Development Staffing
Task(s)
A. Survey completers of program to assess employment information and feedback for program improvement
Timeline: Fall 2015
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$NA____________
Obtain real-time employment data and future predictions from employers via surveys and PHT Advisory Meeting
Timeline: Summer 2015
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$NA________________
How will this objective be measured? This will be measured by assessment of minutes and reports of employers at advisory meeting and analysis from student and employer survey results
How will the completion of tasks identified improve student/program success? This will determine program viability measures that are more accurate to justify program need and effectiveness. The use of employer advisory committee will improve employer involvement and support of program.
Who are the responsible party(ies) and assigned user(s)? Susan Carreon/ Cynthia Ramirez.

Success & Retention D.Ex.OL
Term	Sort Term	Program	Success Day	Retention Day	Success Ex Day	Retention Ex Day	Success Online	Retention Online
Spring 2012	201220	Pharmacy Tech	N/A	N/A	77.31%	91.60%	83.33%	93.75%
Fall 2012	201310	Pharmacy Tech	N/A	N/A	85.40%	92.48%	N/A	N/A
Spring 2013	201320	Pharmacy Tech	44%	84%	77.27%	92.05%	N/A	N/A
Fall 2013	201410	Pharmacy Tech	68.75%	89.58%	75.14%	90.27%	N/A	N/A
Spring 2014	201420	Pharmacy Tech	82.14%	84.82%	76.64%	85.98%	N/A	N/A

Enroll & Fill D.Ex.OL
Term	Sort Term	Program	Day Sections	Day Enroll	Day Mass Cap	Day Fill	Ex Day Sections	Ex Day Enroll	Ex Day Mass Cap	Ex Day Fill	OL Sections	OL Enroll	OL Mass Cap	OL Fill
Fall 2012	201310	Pharmacy Tech	0	0	0	N/A	23	738	655	112.67%	0	0	0	N/A
Fall 2013	201410	Pharmacy Tech	10	480	450	106.67%	18	521	535	97.38%	0	0	0	N/A
Spring 2012	201220	Pharmacy Tech	0	0	0	N/A	18	497	510	97.45%	5	240	150	160%
Spring 2013	201320	Pharmacy Tech	5	125	150	83.33%	18	676	450	150.22%	0	0	0	N/A
Spring 2014	201420	Pharmacy Tech	10	560	600	93.33%	8	334	333	100.30%	0	0	0	N/A
Success & Retention By Ethnicity
Term	Sort Term	Program	Total African-American	Success	Retention	Total Hispanic	Success	Retention	Total Other	Success	Retention	Total White	Success	Retention	Total Unknown/Non-responsive	Success	Retention
Spring 2012	201220	Pharmacy Tech	1	0%	100%	142	77.46%	91.55%	N/A	N/A	N/A	9	77.78%	88.89%	15	100%	100%
Fall 2012	201310	Pharmacy Tech	1	100%	100%	192	85.42%	91.67%	1	100%	100%	8	100%	100%	24	79.17%	95.83%
Spring 2013	201320	Pharmacy Tech	N/A	N/A	N/A	170	71.76%	91.18%	N/A	N/A	N/A	6	100%	100%	25	76%	88%
Fall 2013	201410	Pharmacy Tech	N/A	N/A	N/A	256	72.66%	89.45%	1	N/A	100%	5	80%	100%	19	78.95%	94.74%
Spring 2014	201420	Pharmacy Tech	N/A	N/A	N/A	198	77.78%	84.34%	N/A	N/A	N/A	N/A	N/A	N/A	21	95.24%	95.24%

Productivity
Term	Sort Term	Program	Productivity (WSCH/FTEF)
Spring 2012	201220	Pharmacy Tech	435.24
Fall 2012	201310	Pharmacy Tech	549.62
Spring 2013	201320	Pharmacy Tech	554.27
Fall 2013	201410	Pharmacy Tech	530
Spring 2014	201420	Pharmacy Tech	477.47

(WSCH/FTEF) The goal is 525 as per state guidelines. A low number means that we are below target levels for productivity. For example, in a small class that has a mandated cap of 15 students, the fill rate may be 100% but the productivity number (WSCH/FTEF) will be very low. A class with a cap of 40 students with a 100% fill rate will have a productivity number close to or above 525.